Wool Journey: Shetland Pom Pom Publishing

Quick Shipping and Professional Packaging

We offer a broad range of shipping options due to our long-standing relationships with UPS, FedEx and DHL. Our warehouse personnel are expertly trained and will wrap your items according to our exact and precise specifications. Before shipping your items will be thoroughly inspected and secured. Every day, we deliver to thousands of clients in multiple countries. This demonstrates our dedication to become the biggest online retailer in the world. The warehouses are located located in Europe as much as they are in the USA.

Note: Orders with more than one item are assigned a processing time according to the item.

Prior to shipping, we will examine thoroughly the items you've ordered. The majority of orders today are shipped in 48 hours. The delivery time is between 3-7 working days.

Returns

Stock is dynamic, and cannot be fully controlled by us because of the involvement of several parties including the factory and our warehouse. Stocks are subject to change at any moment. It is possible that your order may be out of stock once your order has been made.

The policy is for 30 days. If it's been more 30 days since you've bought the item and we're unable to offer you a full exchange or refund.

In order for your item to be considered eligible for return it must be in its original packaging, unopened and in the same condition as when you received it. The item must be in its original packaging.